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Financial Services Associate

Lokalizacja: Kraków

Ogłoszenie Agencja Pracy

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Szczegóły oferty:

Financial Services Associate


We offer:

  • Real job experience from day one, based on the employment contract.
  • Being a part of the Finance Team and exposure to our global business and how we work across a variety of markets including, the US, UK, Germany, Italy and France.
  • Open and trusted teamwork in which we value fun along the way. 
  • Competitive benefits that include private medical care, life insurance, multisport.
  • Casual atmosphere and all of that you will experience in our modern office.

Main tasks:

As a Financial Services you will be responsible for the following activities:

  • Cost Intensive Customer (CIC) Review - Research negative behaviors on customer’s accounts and determine what action is necessary to reduce further losses to QVC. 
  • Activities to be researched include excessive claims of non-receipt of merchandise, ordering without remittance, empty box returns, multiple box returns, excessive returns, returns over policy time limits and all other cost intensive behaviors/activities. 
  • Investigation of customer’s account could result in coaching the customer or closing the account.
  • You will also audit Customer Service issued Refunds and Credits via a sample of an audit report to ensure inappropriate Refunds are not being provided to customers

We are looking for candidates who:

  • Speak English fluently
  • Present good knowledge of Excel
  • Have educational background in Finance-related fields and are willing to develop within this area
  • Have excellent communication, interpersonal, organizational, and numeric skills, with good attention to detail.
  • Have the ability to adapt when, due to business demands, deadlines and priorities change.
  • Present the ability to handle multiple tasks simultaneously.
  • Have the ability to prioritize workload and meet deadlines. Motivates a team to meet deadlines in fast-paced environment.
  • Ability to adapt  when, due to business demands, deadlines and priorities change


Dodano dnia: 02-02-2019


QVC Poland Global Services

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