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(Senior) Financial Services Specialist French Speaker

Lokalizacja: Kraków

Ogłoszenie Bezpośrednie

Szczegóły oferty:

About us
Capgemini is one of leading global companies offering consulting, IT technologies.
Market analysis, HR, finance and accounting, supply chain, transformations, intelligent automation or knowledge management? Those areas have no secret for us! We work in Business Services and we use 30 languages in our international team – we have people of 60 nationalities. Join our team!

Candidate’s profile
- Ready to join start up banking project providing service for French market
- Willing to develop in the area of Banking and Customer Service by delivering high quality process for our Client
- Fluent knowledge of French language - C1/C2 level (written and oral communication)
- Good knowledge of English - min. B1 level
- Experience in Finance/Accounting/Banking/Customer Service area (would be an asset)
- Knowledge of retail financing - personal loans, leasing (would be an asset)
- Knowledge of Cassiopae system (would be an asset)

Job description
You will be asked to perform customer service activities for our Client’s Car Dealers and Customers by handling questions or requests related to their contracts in French language. You will be also responsible for analyzing customer’s profiles, contractual documents and solvency in order to evaluate financial risk. Summarizing, the main accountabilities will be:
- Car loans and leasing applications processing (contract creation and funding)
- Direct contact with Customers and Car Dealers via phone, email and letter (in French language)
- Contract amendments and termination, recalculation of contracts
- Queries resolution (phone/written communication)
- Identifying changes and improvements to be implemented

Your team
We are a team of 25 friendly people, diverse in terms of experience, age and nationality who appreciate team work and good atmosphere.

What we offer
- Working in a close-knit team and a friendly atmosphere
- Development of expert or leader competences
- Bonuses, including those for recommending new employees
- A wide range of training and cofinancing of courses
- Additional life insurance
- Attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
- Integration events and joint celebrations
- Annual family picnic
- Employee volunteering opportunities and interesting CSR projects
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care, also for your family
- Bicycle parking and carpooling

Dodano dnia: 28-11-2018


Capgemini Polska Sp. z o.o.

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