Help_Desk_sepcialist
Miejsce pracy: Warszawa (mazowieckie, Polska)


Branża:



Minimalny poziom wykształcenia: wyższe

Responsibilities:

• Active monitoring and providing 1st level support for external and internal customer"s environment


• Managing the queue of incidents and make sure that all of them are served according to appropriate service level


• Autonomously solve issues based on predefined procedures, knowledge and experience


• Sharing knowledge and expertise within the team

Qualifications:

• BS in Engineering/Computer Science/IT and/or equivalent experience


• At least 1 year direct, hands-on working experience in a similar position


• Must hold at least one of the certificates: ITIL foundation, CCENT, MTA, or any higher Microsoft certificate in Windows Client or Windows Server


• Presents good command of English, at least at B2 level


• Experience in administration of complex IT systems, distributed environments


• Knowledge of ITIL ICT Service Operation, 1st line support and 2nd line support: Incident management and requests fulfilment process


• Good knowledge on Microsoft products and technologies including Windows 7, Server 2003 and 2008, Office 2007, Office 2010


• Familiar with Linux/Ubuntu system


• Good understanding of TCP/IP networking and related services


• Good knowledge of and experience in Audio-Video solutions (Beamers, LCDs, Large Display Walls, etc.) and Video Conference Systems is a plus


• Good communication skills and service-oriented attitude, well developed interpersonal skills


• Ability to work under pressure and on multiple tasks


• Sense of initiative and responsibility for the assigned areas of work


• Accuracy and attention to details

Our offer:

• Attractive salary based on B2B contract or contract of employment


• Multicultural working environment and possibility to advance technical skills


• Private Healthcare (Medicover) and MultiSport Card


• Access to an e-learning platform


• Internal trainings, coaching and mentoring