Help_Desk_sepcialist Miejsce pracy: Warszawa (mazowieckie, Polska)
Branża:
Minimalny poziom wykształcenia: wyższe
Responsibilities:
Active monitoring and providing 1st level support for external and internal customer"s environment
Managing the queue of incidents and make sure that all of them are served according to appropriate service level
Autonomously solve issues based on predefined procedures, knowledge and experience
Sharing knowledge and expertise within the team
Qualifications:
BS in Engineering/Computer Science/IT and/or equivalent experience
At least 1 year direct, hands-on working experience in a similar position
Must hold at least one of the certificates: ITIL foundation, CCENT, MTA, or any higher Microsoft certificate in Windows Client or Windows Server
Presents good command of English, at least at B2 level
Experience in administration of complex IT systems, distributed environments
Knowledge of ITIL ICT Service Operation, 1st line support and 2nd line support: Incident management and requests fulfilment process
Good knowledge on Microsoft products and technologies including Windows 7, Server 2003 and 2008, Office 2007, Office 2010
Familiar with Linux/Ubuntu system
Good understanding of TCP/IP networking and related services
Good knowledge of and experience in Audio-Video solutions (Beamers, LCDs, Large Display Walls, etc.) and Video Conference Systems is a plus
Good communication skills and service-oriented attitude, well developed interpersonal skills
Ability to work under pressure and on multiple tasks
Sense of initiative and responsibility for the assigned areas of work
Accuracy and attention to details
Our offer:
Attractive salary based on B2B contract or contract of employment
Multicultural working environment and possibility to advance technical skills
Private Healthcare (Medicover) and MultiSport Card
Access to an e-learning platform
Internal trainings, coaching and mentoring
Prosimy o dopisanie następującej klauzuli: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (Dz. U. z 2002 r. Nr 101, poz. 926, ze zm.)"